Frequently Asked Questions

General Questions:

Q: Are you open on Sundays?

A: No, all of our departments are closed on Sunday.

Q: Can I sell my car here even if I'm not buying another one from you?

A: Yes! We are happy to buy your car from you even if you don't buy one from us.

Q: Do you offer military discounts?

A: Yes, we offer military discounts to applicable customers.

Q: Do I need an appointment to test drive a vehicle?

A: No, you do not need to book an appointment to test drive a vehicle, but it is recommended to schedule a test drive to make sure we have the specific model ready for you.

Q: Can I custom order a vehicle at your dealership?

A: Yes! Visit our website and start your custom factory today!

Q: Do you offer used warranties when purchasing a pre-owned vehicle?

A: Yes! Thornhill Value Plus Warranty offers 10 years/150,000 miles on most pre-owned vehicles up to 70,000 miles and with a model year older than the current calendar year minus five (5) years...Excluding European makes & models, diesel trucks, 2500 or 3500 series pickup trucks. See our dealership for all offers and details.

Q: What is the benefit of electric vehicles?

A: An electric vehicle can provide convenience, safety, technology, and performance that you desire while serving the greater purpose of protecting the environment. You can join this revolution today by choosing a Jeep electric vehicle.

Sales Questions:

Q: Are 2022 vehicles in stock?

A: Yes, there are 2022 vehicles available!

Q: Yes, our dealership has a selection of new and used commercial vehicles to select from. Explore our selection online or visit our dealership today!

A: Yes, there are 2022 vehicles available!

Q: What pre-owned models do you offer?

A: We offer a wide selection of used vehicles from different makes and models. Check out our used inventory online or visit our dealership today!

Q: Do you guys have certified pre-owned vehicles available? 

A: Yes! We got plenty. Visit us online or in person and explore our latest CPO inventory!

Q: Why choose certified pre-owned?

A: A certified pre-owned vehicle is one that is in like-new condition, and it must go through a thorough and detailed inspection process to earn the certification label. It is a recent model vehicle that can offer many of the features and performance qualities that you desire. You can also get these vehicles at a better value as a pre-owned option.

Q: Do you guys offer any new car specials?

A: Yes! Learn more about our new car offers on our website or ask our team at Thornhill Chrysler Dodge Jeep Ram.

Q: Does your dealer offer used car specials?

A: Yes! For more on our used car specials, visit our site or ask one of our team members at Thornhill Chrysler Dodge Jeep Ram!

Finance Questions:

Q: Is financing available?

A: Yes, financing is available depending on your credit score.

Q: What is the difference between trading vs. selling?

A: By trading, you can add the value of your current car to the purchase of your new vehicle. When you sell your car, it means that, at the end of the selling process, the cash value is yours to keep. It’s up to you if you choose to pocket that cash or save for a new vehicle down the road.

Q: How does a dealership value my trade?

A: The value of your vehicle is based on a few various factors including local supply, market demand, and the vehicle's condition. You can improve the trade price by ensuring that the vehicle is clean and up-to-date on routine maintenance before bringing it in.

Q: What does trading in your vehicle do?

A: The trade-in process is a great way to jump-start your car-buying journey. If you have your eye on a Chrysler, Dodge, Jeep, or Ram from our inventory, you can add the value of your current vehicle to that purchase.

Service Questions:

Q: How to schedule maintenance?

A: You can book a service by calling our service center or by going online and scheduling a service appointment!

Q: How do I cancel my service appointment?

A: To cancel your appointment, please call our service department.

Q: Can we purchase tires at the dealership?

A: Yes, we have tires for sale.

Q: When is your service center open?

A: Our service department is open Mondays to Fridays from 8 AM to 6 PM.

Q: Do you have any service specials?

A: Absolutely! Find out more on our website!

Q: What maintenances does your service center offer?

A: At Thornhill Chrysler Dodge Jeep Ram, we are your one-stop shop for all your vehicle needs. We offer services from oil changes to vehicle checkups. For a more extensive list, visit us online!

Q: Do you provide oil change services?

A: Yes, we provide oil changes! Call and schedule an oil change today!

Q: Do you provide tire services?

A: Yes, we provide tire services! Visit us today or schedule a tire service online!

Q: What is Express Lane? 

A: We know your time is important and we've set up our facilities to provide quick, convenient service for changing your oil, checking your vehicle, and getting you back on the road quickly and securely. Done Fast! Done Right!

Parts Questions: 

Q: When is your parts department open?

A: Our parts department is open Mondays to Fridays from 8 AM to 6 PM.

Q: Do you guys have parts specials?

A: Yes! Explore our parts coupons & specials here on our website or visit our parts departments for more information.

Q: What type of parts does your dealership provide?

A: As a Chrysler, Dodge, Jeep, and Ram dealership, we feature Mopar auto parts, including Mopar performance, accessories, and engines. Whether you are looking for 4-wheel parts or truck accessories, our team is ready to help you!