How to Handle a Vehicle Recall Like A Pro

Safety concerns are the main reason for car recalls. It is not uncommon for even the most reliable car brands to issue recalls. Nevertheless, owners who receive a notification that their vehicle has a recall might feel worried and have questions. What should you do if you receive such news?

What to Do If You Get a Recall Notification

The National Highway Traffic Safety Administration (NHTSA) issues recalls when it receives reports of safety issues or when the manufacturer discovers problems that make the vehicles unsafe on the road.

In most cases, recalls are caused by defective parts or equipment that may cause vehicle malfunctions. Manufacturers will repair or replace parts for free by working with authorized dealerships. To handle a vehicle recall notification, you can follow these steps:

1. Check and Verify the Recall

Find out if your vehicle has an open safety recall or manufacturer recall. You can do this in one of two ways:

• Check the Manufacturer's Notifications:Your vehicle manufacturer will notify you if you purchase it from an authorized dealer, such as Thornhill CDJR. Most manufacturers also have a dedicated recall page on their official website or send out notifications by email.
• Check With the NHTSA. The NHTSA offers online access to recall records. You can use your vehicle's VIN (Vehicle Identification Number) or license plate to determine if your car has a recall. There is also a free NHTSA app called SaferCar that provides recall information. Install it on your device to receive timely NHTSA safety recall notifications.

2. Schedule Free Recall Repairs

Once you confirm that your vehicle is recalled, you can schedule a repair appointment with your local dealership. Sometimes, following a recall, you must follow additional instructions to fix your vehicle.

Customers who purchased a vehicle from Thornhill CDJR can contact our dealership or visit our location. Our team will also answer any questions regarding the recalled part, its risks, and its potential need for repair. Repairs will be performed at our certified service center at no charge. You should file all receipts and recall documentation as soon as we complete the repairs.

Vehicle Recall FAQs

Q: What should I do if there is no fix for the recall?

A: If there is no fix for your car recall, other options may be available. Getting in touch with the manufacturer is the first step. Depending on the circumstances, you may be able to get a refund from the manufacturer or find an alternative solution to your problem. In some cases, you may be able to continue driving your vehicle regardless of the problem. You should, however, only do this if you and other drivers are safe doing so.

Q: Are recalls only for major issues?

A: There is a common belief that recalls are only necessary when a car has a major mechanical problem. However, minor adjustments to existing parts or software updates usually have significant implications for a car’s performance, requiring recalls.

Q: Do recalls take a long time to fix?

A: It depends on several factors, including the complexity of the repair and the availability of replacement parts. Software recalls may only take a few hours to fix, while engine recalls may take several days.

Book a Recall Repair at Thornhill CDJR

A team of certified technicians with many years of experience works at Thornhill CDJR's service department. We provide all automotive services in our state-of-the-art facility in Logan, WV, including wheel alignments and engine repairs. Working with us for recall repair means you can rest assured that the defect will be repaired quickly so you can get back on the road safely.